Category: English

Many sites offer regular freeroll events to attract new players and encourage existing players to return to the site on a regular basis. These may be either ‘true’ freerolls with no entry conditions whatsoever, or perks for players who have already provided the cardroom with a certain amount of patronage (typically measured by the number of raked hands in which they have participated).

The challenge for the cardroom is to structure these freeroll tournaments in such a way that they are attractive enough for players to visit the site, but not so attractive that their clientele will spend all their poker sessions playing freerolls at the expense of raked ring games or buy-in tournaments! Undoubtedly, some players who play in freeroll tournaments do so with no intention of ever depositing any cash to play in real money games, but even these players have some value to the cardroom, since they may encourage their friends to join the site, and those players may then make deposits and in turn encourage their own friends to sign up. A true freeroll tournament at, for example, PokerStars will attract 250-500 players, offering newcomers an ideal introduction to online tournament play.

There are two contrasting ways of approaching a freeroll event – you can either try and play your best game, treating it as a serious exercise, or you can decide to take lots of risks early on, figuring that you could get lucky and amass a ton of chips, but if you bust out you haven’t lost anything anyway!

Although collusion and all-in abuses are the most prevalent problems, there are other security issues which discourage some people from playing online. One common fear is that someone may be able to see your hole cards. This may be either because the original programmer has revealed the ‘key’ to the encryption algorithm to a cheat, enabling him to see everyone’s hole cards, or because someone has somehow managed to break into the server and bypass the code. (Players are recommended to provide themselves with an extra measure of protection by installing firewalls on their PCs.) Alternatively, the programmer may have disclosed the shuffling algorithm, enabling a cheat to determine which cards are likely to come next. Finally, the programmer may have left a backdoor into the software to enable him to insert hidden code to enable certain designated players to win. Although these means of cheating are possible, there has never been an instance in which anything like this has ever actually happened – it would be so damaging for any cardroom to fall victim to this kind of cheating that it is hard to believe that adequate security measures would not be in place.

Clamping down on the Cheats
Although they are in business competition with one another, if the major sites were able to get together and share their information about known cheaters, and even discuss methods of tracking down cheaters in future, they would undoubtedly be doing a great service both to themselves, and to the online poker-playing community as a whole. A firmer, across-the-board approach to the problem of cheating would encourage new players to participate and give existing players the confidence to compete for higher stakes. Indeed, according to Paradise Poker’s head of marketing Bruce Davidson (quoted in an article in the New Yorh Times from November 2001) one reason why the site has been reluctant to raise the maximum stakes, is precisely because they are concerned that this would attract more sophisticated cheaters and hackers.

Furthermore, it is not sufficient that cheaters be barred; each site should adopt an open policy of refunding losses to players who have been the victims of proven cheating. Although both PokerStars and Planet Poker, for example, have refunded cheated players in the past, this does not appear to be a universal policy among cardrooms at the present time. Short-sightedly, some sites may prefer not to admit that any specific acts of collusion have arisen, whereas a more open treatment of such instances would demonstrate not only that they hold a powerful stance against collusion, but also that they possess the resources to detect and combat it. In this way, they would not only reinforce public confidence in their commitment towards honest games, but also discourage potential cheats.

Without question many people are reluctant to play on the Internet for fear of being cheated, either by the cardroom or (more likely) by other players. Barely a week goes by without some anonymous poster on one poker forum or another telling how he was ‘cheated’ online in some way or another. Invariably the thrust of their argument is something along the lines of ‘I’ve been playing for 20 years and I’ve never seen so many bad beats. I know I’m a good poker player, so if I’m losing then the game can’t possibly be on the level.’ Although on occasion these complaints do turn out to be perfectly valid, in the vast majority of cases the players involved are almost certainly victims of misfortune (or their own bad play) rather than cheating. Furthermore, since there are plenty of other players who claim that they do win at online poker sites without having to resort to cheating – are we to assume that they do so only because they are such brilliant players that they can overcome stacked decks and collusion teams? It is true that most players lose when they play poker at an online cardroom, but then again most players lose when they play poker in a brick and mortar cardroom as well (the mathematics of the rake practically guarantees that this be so).

In July 2002 pokerpages.com published an excellent article by Andrew Glazer on this very subject, entitled ‘Ten Reasons Why You’re Not Getting Cheated Online’. His argument was not that cheating does not go on (indeed he stated that he was sure that in certain instances players had colluded with one another), but that there are alternative explanations for poker losses that players often ignore, preferring instead to blame someone else rather than themselves. Glazer offered the following possible explanations as to why players might experience (or appear to experience) worse results online than they do in a brick and mortar cardroom:
–    Players are forced to keep better records online. When you receive your monthly credit card bill it is pretty hard to fool yourself that you have had a winning month when you have actually lost, whereas live-action players who don’t keep accurate records may imagine that they are winning players even when they are not. As Glazer says, ‘Many players who think they are break-even players in live games are actually losers, and many players who think they are winning players are actually break-even or losing players.’ Thus some players may only be imagining that their results are worse online; better record-keeping would reveal that their live-action results are comparable.
–    Online play removes much of the skill involved in reading people from the game. Those players for whom tells and other people-reading skills are a vital element of their game will not be able to achieve such good results online. For such players Glazer eloquently suggests that ‘when you play online you have two arms and one leg tied behind your back.’
–    Many players don’t concentrate as hard when they play online as they would in a brick and mortar cardroom. By engaging in multi-tasking while you are playing online, perhaps watching TV, answering e-mails or surfing the Internet, you will not collect as much information about the other players as you would in a live game, and this will inevitably have a negative effect on your results.
–    Many more hands are played per hour online than in a live action game (perhaps giving the misleading impression that more bad beats are occurring). If you are already a losing player, then faster games will inevitably cause you to lose more every hour you play online (although this may partially be offset by the lower rake and the absence of tipping).
–    The nature of the online game sometimes encourages players to play more loosely than they normally would. The simple physical act of clicking on a mouse rather than counting out chips and placing them in the pot may cause players to enter and stay in more hands, often calling to the river with hands they would fold in a live-action game. Furthermore, there is no peer pressure to play ‘properly’: if you play an online hand badly and still somehow manage to win, you don’t have to endure any muttering or dirty looks from the other players, all tacitly censuring you for playing so poorly.
–    If the game is indeed looser than a normal brick and mortar game, then more players will stay to the river and more miracle, bad beats will arise as a result.
–    If the game is already looser than a normal game, then it may become even looser as additional players are sucked into every hand by the prospect of winning a large pot if they hit a big hand.
–    Players are more prone to going on tilt online. We have already discussed the phenomenon of cybertilt, whereby players are more likely to lose their composure and steam off their bankrolls when there is no-one watching them.
–    Players can run into more problems when they play two tables simultaneously. Again, we have already discussed this concept. It is harder for multi-table players to keep track of their opponents’ tendencies, while playing two or more tables at once can be particularly dangerous for players who have a tendency to go on tilt.
–    Players may play differently because they are paranoid that they are being cheated, making detrimental adjustments to their decisions merely because they fear the worst.

One of the most fundamental issues for any online business is security – unless clients can trust that the software is providing them with complete security then they will be reluctant to engage in any online transaction, gambling or otherwise. Major online poker sites offer the same protection against hackers that banks do. At PartyPoker, for example, your playing cards, name, address, credit card details, password (and everything else that is transmitted to and from the cardroom) are protected from ‘packet-sniffers’ by the internationally accepted industry-standard SSLv3ffLSv1 encryption algorithm system. Furthermore, your own playing cards are sent exclusively to your computer – no-one else has access to your downcards.

Apart from providing customer security, the other main interface requirements of an online poker site are speed, reliability and an intuitive and attractive design. In the early days of online poker, games were often slow, with players experiencing frequent disconnection problems and having to cope with clunky, poorly designed, unfriendly interfaces. Thankfully, most (but not all) major sites nowadays offer their clients a fast, reliable and intuitive gaming experience. Incidentally, you may notice that sometimes when one site is experiencing Internet problems, several other sites also suffer downtime. There is nothing untoward about this – many poker sites have servers located in the same facility, so connection problems affecting one site are likely to be affecting other sites as well.

Although UltimateBet is one of the only sites to offer its clients the choice of two entirely different interfaces (Standard View and the innovative and attractive MiniView™), most sites do offer drop-down menus to enable you to adapt some elements of the interface to your desire. For example, you may find that for some sites the speed of your connection is improved if you remove the ‘animation’ features using the tabs in the lobby. In addition, some players (myself included) prefer to utilise the ‘four-colour deck’ option where this choice is available. This may enable you to identify the suits quicker and more accurately, especially if you are playing multiple tables and need to be able to distinguish the suits of the cards at a very brief glance.

Nearly all online sites have been designed primarily for the Windows environment. However, Apple Macintosh and Linux users can either choose to play at a site such as Pokerroom.com, where no download is required, or invest in an emulator program such as VirtualPC for Macintosh, which will enable them to access any online site.

Nowadays every major poker site provides the facility for players to chat with one another. Most players enjoy making conversation from time to time, since it helps reduce the isolation of playing online, adding a social element to the game that online poker would otherwise lack. Sometimes players use the chat boxes to praise or berate opponents, sometimes to help iron out any issues that may have arisen at the table, and other times just to catch up with friends whom they have met through the cardroom. Of course, it is forbidden for anyone to use the chat function to even hint at what their hole cards are or advise other players on how they should play a hand that is in progress!

Very often players use common abbreviations when they are chatting to save typing time, the most common of which are:

 
It has already been mentioned that some of the best opportunities in online play arise when all the other players at the table are chatting to one another, enjoying the camaraderie of the game instead of focusing properly on the game itself. If everyone is relaxed and having a good time, it is much more likely that the game will be played in the kind of gambling spirit that you are looking for in a game – everyone playing looser than they normally would and the bad players staying at the table even if they are losing money. If you are fortunate enough to find yourself at such a table, then it is not at all in your interests to jeopardise the spirit of the game – if you don’t wish to participate in the banter yourself, that’s fine, but if you want everyone to keep playing in the same fashion, then it is better to hold your peace rather than to say anything that may cause a change in the atmosphere of the game.

By the same token, you should avoid criticising another player for playing a hand badly – by embarrassing another player in public you will either cause them to leave with their bankroll still intact, or more likely encourage them to pay more attention to the game, tightening up, playing better and perhaps learning some valuable lessons for the future. As the saying goes ‘Don’t tap on the glass!’

It is sometimes argued that the best way to part a bad player from their money is to try and set them on tilt by verbally attacking them. However, this is a somewhat short-sighted strategy – if you come across a player who really is that clueless, they are probably easy to beat anyhow. Surely you want them in your game on a regular basis? Why spoil their gambling experience and cause them to go elsewhere in future?

Occasionally you will have the misfortune to find yourself at a table where a player is ranting and raving, and possibly even being extremely abusive to other players. Invariably that player is on tilt, steaming through their bankroll. In these circumstances there are three non-exclusive courses of action:
•    You owe it to yourself (and all the other polite players at the table) to play your best game against the abusive player, helping to relieve him of his bankroll and sending him off with his tail between his legs. Don’t get involved in an argument with him and allow his bad behaviour to put you on tilt!
•    Just as in a brick and mortar cardroom where you can report abuse to the dealer or floorperson, so you can report chat abuse to the online poker room’s customer support team, who will often relieve abusive players of their chat privileges for a designated period. If you file a legitimate complaint and the cardroom fails to act, this may tell you everything you need to know about whether or not you should be providing that particular site with your future business.
•    Finally, you can always switch off the chat feature if you wish, although this is rather an unsatisfactory solution if you like to use the chat yourself or enjoy trying to gain clues about the other players through their chat messages.

It is important to remember that in Internet poker you are completely anonymous. No-one knows anything about you except your online name, and what they may or may not have been able to glean from the way you play your cards. As soon as you start to chat you risk giving away information about yourself, which other players may be able to use in forming strategies to beat you. For example, if you moan about a couple of bad beats, the sharks may identify you as a frustrated and mediocre player, and start regarding you as a target of their upcoming play. Players who mark themselves as potential victims are inevitably likely to be victimised.

If you do enjoy chatting then it might be worth considering using an online handle which sounds approachable – if you use a name such as Andrew73 other players may be more inclined to chat with you than if you call yourself something like hgtmvshmr.